## Zoom Back Online After Major Outage Disrupted Meetings and Website Access
Zoom users experienced widespread disruption this afternoon as a major outage prevented many from connecting to video calls and accessing the platform’s website. According to Cisco’s ThousandEyes platform, the connectivity issues began around 2:40 PM ET and lasted for nearly two hours before service was restored.
Users took to X (formerly Twitter) to report the problems, with many encountering an “Unable to Connect” error message when trying to join meetings. Others were completely locked out of their accounts, unable to sign in. The Zoom website itself was also inaccessible, displaying a 502 Bad Gateway error. Even the company’s press email address was reportedly non-functional.
The cause of the outage remains officially unconfirmed. However, a Reddit user, u/TastesLikeOwlbear, speculated that the Zoom.us domain may have been placed on a server hold. According to ICANN, a server hold indicates that a domain is “not activated in the DNS,” rendering it completely inaccessible. This status is typically applied due to verification issues, suspected fraud, or security concerns.
The Reddit post further indicated that the domain registry issue was resolved around 4:12 PM ET. However, the report noted that it might take time for Zoom to fully return to normal for all users as DNS servers propagate the corrected information across the internet.
Zoom acknowledged the outage on X around 5 PM ET, stating, “Service has now been restored after the earlier outage, and we sincerely appreciate your patience and understanding.”
*The Verge* reached out to Zoom and GoDaddy (potentially involved in the domain registration) for additional information but has not yet received a response.
**Update, April 16th:** This article has been updated to include Zoom’s statement regarding the service restoration.