# Nixplay Slashes Free Cloud Storage, Angering Users

## Nixplay Slashes Free Cloud Storage, Angering Users

Nixplay, a company known for its smart digital photo frames, has recently implemented a change that’s left many of its customers feeling betrayed. In a move that highlights the precarious nature of relying on cloud-based features, Nixplay has dramatically reduced its free cloud storage offering and removed previously available functionalities.

The company announced an update that would “remove premium features and reduce limits,” most notably slashing the free cloud photo and video storage down to a mere 500MB. This is a significant reduction from the 10GB of free storage that Nixplay offered with some of its frames as recently as 2016, as noted in a *PCMag* review.

Adding insult to injury, Nixplay has also eliminated the ability to sync a single Google Photos album, a feature that was previously available to free users. For those who already exceed the new 500MB limit, Nixplay has warned that content will be “restricted from sharing or viewing on a frame without editing your content or upgrading your subscription.”

Unsurprisingly, the changes have sparked outrage among Nixplay users. The Nixplay subreddit is filled with complaints, with users labeling the move a “scam” and lamenting the impact on existing customers. Some are begrudgingly considering subscribing to a paid plan, as one user admitted, rather than dealing with the hassle of migrating their photos to a new platform and teaching their less tech-savvy partner a new app.

Nixplay offers two paid subscription tiers: Nixplay Lite at $19.99 per year for 100GB of storage and Nixplay Plus at $29.99 per year for unlimited storage. Both plans include the ability to sync with Google Photos. However, questions remain as to whether the Google Photos integration functions as seamlessly as it once did, considering recent changes made by Google that have disrupted the way many digital photo frames interact with its photo service.

This situation serves as a cautionary tale for consumers who rely on cloud-based services tied to physical products. While the convenience and features offered can be enticing, companies retain the power to alter these offerings, leaving users feeling locked-in and forced to either pay up or abandon their existing investment. The future of Nixplay and its relationship with its user base will undoubtedly depend on how it navigates this wave of discontent.